1. Purpose

This Service Charter sets out the standards of service delivery, statutory responsibilities, and professional values that guide all consultancy activities undertaken by Sky High Solutioning (SHS).

It affirms our commitment to transparency, accountability, and continuous improvement in supporting organisations in the nonprofit sector.

2. Our Mission

To strengthen the resilience and sustainability of nonprofits through expert support in funding, CRM, and digital strategy.

We aim to empower purpose-driven organisations to expand their reach, deepen their impact, and advance social justice and equality for lasting change.

3. Scope of Services

Funding Support
CRM Consultancy
Website Optimisation

4. Professional Standards and Good Practice

All consultants are certified professionals.

We maintain:

Transparent pricing
Clear project milestones
Co-designed, practical solutions

We follow recognised frameworks and standards including:

Charity Digital Code of Practice
Cyber Essentials
WCAG 2.2 accessibility guidance

5. Continuous Improvement

We review this Charter annually to reflect changes in law, technology, and sector best practice.

This ensures our services remain relevant, compliant, and effective.

6. Core Values

Integrity – We act honestly, responsibly, and with respect for our clients’ missions
Partnership – We co-design sustainable, practical solutions
Equity – We champion fair, inclusive, and accessible practices
Accountability – We take responsibility for our advice, services, and data
Impact – Every engagement is designed to strengthen organisations and support their mission

7. Statutory and Regulatory Responsibilities

We comply with:

UK GDPR
Data Protection Act 2018
Equality Act 2010
Health and Safety at Work Act 1974

We also adhere to:

Fundraising Regulator guidance
Advertising Standards Authority (ASA) codes

This ensures ethical practice, accessibility, and transparent communication.

8. Feedback and Complaints

Clients may provide feedback at any time via email or feedback forms.

Formal complaints will:

Be acknowledged within 5 working days
Be resolved within 15 working days

If required, complaints can be escalated to the Managing Director.

Contact

Sky High Solutioning Ltd
Registered in England and Wales

Email: info@skyhighsolutioning.co.uk
Website: www.skyhighsolutioning.co.uk