1. Introduction

At Sky High Solutioning (SHS), we value the trust you place in us. Protecting your personal data is central to how we work with nonprofits, funders, and partners.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, join our mailing list, or work with us as a client, supplier, or collaborator.

We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using our website or providing your information, you agree to the practices described here.

2. Who We Are

Sky High Solutioning (“we”, “our”, “us”) is a consultancy supporting the nonprofit sector through:

Funding and fundraising strategy
CRM consultancy and data management
Website optimisation and digital transformation

We are registered in the UK and can be contacted at:

Email: privacy@skyhighsolutioning.org
Website: www.skyhighsolutioning.org

3. The Information We Collect

We collect only the data we need to provide and improve our services. This may include:

Contact information
Name, email, phone, organisation — to respond to enquiries and deliver services
Client project data
CRM setup details, website data, fundraising information — to deliver contracted work
Technical data
IP address, browser type, site usage — to improve performance and user experience
Subscription data
Name and email — to send newsletters and updates
Financial data
Invoices and payment details — for billing and accounting

We do not collect sensitive (special category) data unless required for specific projects and with explicit consent.

4. How We Collect Information

We may collect personal data when you:

Contact us via email, phone, or website forms
Subscribe to our newsletter or download resources
Work with us as a client or partner
Attend events, webinars, or consultations
Visit our website (via cookies and analytics)

5. How We Use Your Information

We use your personal data for the following purposes:

Delivering consultancy, training, or digital services
Managing contracts and client relationships
Sending updates, insights, and invitations (with consent)
Responding to enquiries and providing support
Improving our services and website
Meeting legal and regulatory obligations

We do not use your data for profiling, automated decision-making, or unsolicited marketing.

6. Lawful Basis for Processing

We rely on the following lawful bases:

Contract – to deliver agreed services
Consent – for marketing and newsletters
Legitimate Interest – to manage relationships and share relevant sector information
Legal Obligation – for compliance with financial and legal requirements

You can withdraw consent at any time by emailing privacy@skyhighsolutioning.com or using the unsubscribe link.

7. Communications and Marketing

We send communications only when:

You have actively subscribed; or
There is a legitimate professional relationship

All communications include an unsubscribe option.

We never share our mailing list with third parties and follow industry best practice guidance.

8. Sharing and Third Parties

We only share data when necessary, including with:

Technology providers (e.g. CRM systems, hosting)
Professional advisers (e.g. accountants, auditors)
Legal authorities where required

All partners operate under GDPR-compliant agreements.

We never sell or trade your data.

9. Data Retention

We retain data as follows:

Client data: up to 7 years
Mailing list: until unsubscribe or 24 months inactivity
Analytics data: anonymised after 26 months
Financial records: retained as required by law

Data is securely deleted or anonymised when no longer needed.

10. Data Security

We use strong security measures including:

Encrypted communications (SSL/TLS)
Secure servers and restricted access
Encrypted backups
Staff training in data protection

In the event of a breach, we will notify affected individuals and the ICO within 72 hours.

11. Your Rights

You have the right to:

Access your data
Correct inaccuracies
Request deletion
Withdraw consent
Object to processing
Request data portability
Lodge a complaint with the ICO

To exercise your rights: privacy@skyhighsolutioning.com

12. Cookies

We use cookies to:

Enable core functionality
Analyse website usage

You can manage cookies via your browser settings.

More details are available in our Cookie Notice.

13. International Transfers

Where data is transferred outside the UK, we ensure protection through:

UK adequacy regulations; or
Standard Contractual Clauses (SCCs)

Updates to This Policy

This policy is reviewed regularly and updated where necessary. The latest version will always be available on our website.

Contact Us

Data Protection Lead
Sky High Solutioning
Email: privacy@skyhighsolutioning.com
Website: www.skyhighsolutioning.com

Summary

At Sky High Solutioning, data ethics are central to our mission.

We believe protecting privacy is essential to building trust, transparency, and long-term relationships across the nonprofit sector.